Shipping & Returns


Shipping & Returns

Artisan Chemist ships Australia wide. 

Shipping Costs in Australia:

In most cases, we make and ship your order on the same day across Australia. Orders placed on the weekend will be posted on the following Monday.

We use Australia Post with added signature on delivery. Express Post is usually delivered 2 - 3 business days in major capital cities and metro areas. Deliveries to regional areas may take longer.

Postage Costs:

Express Australia Post Flat Rate $10

Incorrect Mailing Details:

Artisan Chemist accepts no responsibility for address details entered incorrect by the customer. All attempts will be made to delivery the product but cannot be guaranteed if address details are entered incorrectly.

Returns and Exchange Policy:

Product Warranty conditions apply to Artisan Chemist products. If the product has been stored inadequately after receipt, temperature sensitive, tampered with or not followed per directions, Artisan Chemist has the right not to replace products.

It is the customer's responsibility to ensure that Artisan Chemist is provided with the correct shipping address.

All product complaints will be directed to us.  Please send an email to info@artisanchemist.com.au with your name, order number, contact details and a detailed description of the problem with photo images if possible. We will evaluate your request as soon as practicable and respond with instructions for return if applicable and organise replacement if required.

If you receive the wrong products we will process an exchange for the correct ordered item(s), or arrange a refund. Please send an email to info@artisanchemist.com.au with your name, order number, contact details and a detailed description of the order error. We will evaluate your request as soon as possible and respond with instructions for return to Artisan Chemist if applicable.

All products must be returned in the condition in which it was shipped. Replacement products will be shipped only after we have received the original product order and is satisfied with the condition of the products.

We are unable to accept returns or exchange products because of dislike, change of mind, order of incorrect product, not suiting your needs, no longer required or over-ordering.

All enquiries concerning product orders must be made within 7 days of receipt of order. Please contact us via email info@artisanchemist.com.au with any questions.